Hi Terry,
Try playing with the different compression settings on the MAX. If you can
find a user that is having the same issues test a few dial-ins and see how
the different compression settings affect their performance. Use a local
connection profile for them so that you do not affect other users. Also,
there is a parameter called "modem ringback" that is used sometimes by older
modems. I believe that it should be 'yes' for older modems. It may cause a
minor modem tone anomaly for some users but there is no performance change
caused by it. I would also recommend using a good syslog service that may
tell you if you have a modem card(s) that is going bad. I have had cases
where the usual MAX modem debugs ('avm', 'lanport mod')showed no indication
of a failing modem/modem card but the syslog detected a trend in call
disconnects and terminations that pointed out a failing card. You may want
to upgrade your code to 8.0.4 if you don't have any compatibility issues
with it. There may be some obscure bug fix or additional setting that may
make a difference. Other than that.....your guess is as good as mine.
There may be some helpful info at www.808hi.com/56k. I have found this site
to be an excellent resource for modem troubleshooting.
Good Luck,
David Pascarella, MCSE CCNA A+
Network Support Engineer
SOLUNET, Inc.
1571 Robert J. Conlan Blvd., Suite 110
Palm Bay, FL 32905-3562
888.449.5766
800.795.2814
fax: 321.308.7986
mailto:dpascarella at solunet.com
-----Original Message-----
From: Terry Lee, Publisher [mailto:magic at area-net.com]
Sent: Saturday, June 16, 2001 3:15 PM
To: ascend-users at bungi.com
Subject: (ASCEND) MAX Connection Quality
Hello Friends,
We use MAX-6000's that were shipped with v7.0.3 throughout our service, and
it seems like some people get new computers and suddenly start having
trouble with our service. And there are those occasional ones that end up
getting better connections with our competitors who use old portmasters or
worse, and it kind of makes you mad when you try to run a premium quality
outfit.
Are there things to look out for in these MAXes that I am missing that can
cause bad connection quality or prevent connections on certain systems? I
tell myself that they are the same old basic compatibility problems, but the
number seems to be growing. Could it be time to update the code in these bad
boys? I sure hate fixing things unless they are truly broke.
Any help would be highly appreciated.
Thanks,
Terry Lee,
Area-Net, Inc.
magic at area-net.com
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