On Sun, Aug 19, 2001 at 08:07:48AM -0500, Jon Schewe wrote: > Does anyone know how I can get to a competent tech at AT&T? At this point I'm > going to show up at his house and take him to mine to show him the problem. It's all luck of the draw. If you're not getting anywhere with the tech support agents, you might ask them to have a tech call you. They can put the request in, but they can't promise that it will happen. Nate