On Mon, 24 Sep 2001, Dave Sherman wrote: > I experienced the same symptoms when my 678 got fried by a bad CBOS > upgrade. Qwest sent me a new one, free, since it was their tech who walked > me through the process of completely hosing up my DSL router :-) Wow... that's amazing that they actually helped you. Did you have to call them 300 times and start ranting about the PUC or were they pretty good up front? Still, I find it amazing that they actually sent you a modem. -Brian