I'm currently evaluating ticket tracking systems for work as well. These two are at the top of my list: OTRS : http://otrs.org/ RT: http://www.bestpractical.com/rt/ One nice feature of both of these products is that they can be set to periodically check an IMAP/POP3 mailbox and recieve tickets that way. -Erik Tim Wilson wrote: > Hi everyone, > > I'm going to be setting up an "issue tracking" system on a Linux system > soon and I wonder if any of you would be willing to share any > experiences. I've done a lot of googling and looking at various Web > sites. I've found a couple packages that run on top of Zope, some PHP, > and one Java-based one. Any of those platforms is fine with me. As long > as they support MySQL or Postgres I don't really care about the db backend. > > The goal is to implement a system where technical support people from > various schools in the district where I work can add items to a queue > and assign responsibility for repairs. Ease of use is a plus since many > of the people who may use the system aren't necessarily very geeky. > (Odd, I know.) One program I looked at (http:/helpdesk.oneorzero.com/) > allowed people to submit "tickets" without having a login. This would > allow teachers to add items without the extra hassle of managing another > set of passwords. We can put it on a password-protected intranet to > prevent virtual passersby from adding anything. > > I'm not opposed to spending some money for such a beast, but at this > point the entire concept is pretty new to almost everyone and I don't > want to shell out big bucks for a system that doesn't get used much. So > free/open source would be a plus at this stage and would have the added > benefit of helping me push the FOSS concept more. > > Any ideas would be welcome. Thanks. > > -Tim > _______________________________________________ TCLUG Mailing List - Minneapolis/St. Paul, Minnesota http://www.mn-linux.org tclug-list at mn-linux.org https://mailman.real-time.com/mailman/listinfo/tclug-list