Quoting "Geoffrey R. Thompson" <thompsgr at avaion.com>:

> Though I have been hosting a php application for some time on a Linux box, I
> was sheltered from Linux admin responsibilities by my shared hosting ISP.  I
> am now attempting to move to a dedicated environment - still at an ISP - and
> have discovered how little I know about Linux admin.  :-(
> 
>  
> 
> I have root access on my new dedicated box, and can connect via Putty
> remotely without any problem, but when I try to create new user accounts
> (for my own good, so that I am not connected as root), Putty does not let me
> connect via the new user accounts.
> 
>  
> 
> I have read many books/docs/faqs on SSH - but they all seem to deal with
> using ssh-keygen on the client, and then copying the key info to the server.
> My dilemma is, I am using Putty, and I did not have to run ssh-keygen in
> order to get access via the root account originally.
> 
>  
> 
> When adding a new user, what do I have to do to be able to log-in remotely
> as that user via Putty?
> 
>  
> 
> Any tips for this newbie would be greatly appreciated!  Thanks in advance - 
> 
>  

To clarify, it's not putty preventing you from accessing the box, it's something
on your box itself most likely. 

When you are creating new users, how are you doing it? What is the distribution?
If I recall correctly useradd on some distro's will not assign a shell, thus
when you try and connect there is no environment for you to go into. Make sure
you have /bin/bash or something similar for your users shell. 
usermod -s /bin/bash $USER

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