hi, we've hit a problem with thunderbird. apparently when you paste stuff from Word into thunderbird, and your recipient uses outlook, outlook then displays a raft of useless tags generated by word and ignored by thunderbird, often so badly trashing the message as to render it unreadable. http://forums.mozillazine.org/viewtopic.php?p=1777205 no way i'm going to convince our director to stop pasting stuff from our vast array of Word documents. nor can i expect a friendly response to a suggestion that he use plain text only. and of course there's no way we can get all his correspondants to stop using outlook. you can't rule people not even in your own organization. what's left? well it seemed a miracle i got him to switch to thunderbird, but, it looks ominous now we're running headlong into a switch back to outlook. help! i want some other solution! maybe a different email program? tia, greg Greg Whitley Mott IT Coordinator NonviolentPeaceforce.org