Sounds like some sort of wiki would be suitable. On Nov 9, 2007 9:27 AM, Wayne Johnson <wdtj at yahoo.com> wrote: > I know this is a bit off topic... > > Our support organization is trying to create a problem determination guide > for our product. What I mean is a "scripted" flow chart that they run > through to try and isolate (or even fix) a customer's problem. The biggest > issue I see with this is that as a product changes over it's lifetime, the > contents of this guide will change. In addition, we'll want this to be > developed by the support personal as they gain experience with the product, > finding new diagnostic procedures and tools. > > This is likely something built on a hierarchical database with a bunch of > questions like, does this work? Does that error occur? Is there this > message in a log? > > Anyone seen this? Any suggestions. > > --- > Wayne Johnson, | There are two kinds of people: Those > 3943 Penn Ave. N. | who say to God, "Thy will be done," > Minneapolis, MN 55412-1908 | and those to whom God says, "All right, > (612) 522-7003 | then, have it your way." --C.S. Lewis > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > > -------------- next part -------------- An HTML attachment was scrubbed... URL: http://mailman.mn-linux.org/pipermail/tclug-list/attachments/20071109/b121372d/attachment.htm