Hey everyone, I'm looking for an approach to track the time my staff spends on particular types of tech support work. I have no desire to track their every action, but I'd like to be able to run an occasional report that would tell me how many hours per month we spend supporting email, fixing printers, troubleshooting network issues, etc. I want to make it as lightweight and unobtrusive as possible. Can anyone suggest a tool that would work for a group of approximately 12 techs who work on a mix of PCs and Macs. -Tim -- Tim Wilson, The Savvy Technologist Twin Cities, Minnesota, USA Educational technology guy, Linux and OS X fan, Grad. student, Daddy mailto: wilson at visi.com aim: tis270 blog and podcast: http://technosavvy.org