On Thu, 15 May 2008 12:00:05 -0500, tclug-list-request wrote > Send tclug-list mailing list submissions to > tclug-list at mn-linux.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > or, via email, send a message with subject or body 'help' to > tclug-list-request at mn-linux.org > > You can reach the person managing the list at > tclug-list-owner at mn-linux.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of tclug-list digest..." > > Today's Topics: > > 1. Re: apache rewrite (Eric Peterson) > 2. [OT] Seeking a tool to track support costs (Tim Wilson) > 3. Re: [OT] Seeking a tool to track support costs (John Trammell) > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 14 May 2008 18:41:16 -0500 > From: "Eric Peterson" <srcfoo at gmail.com> > Subject: Re: [tclug-list] apache rewrite > To: Dean <dean at ripperd.com> > Cc: tclug-list at mn-linux.org > Message-ID: > <579c6fd30805141641p50f6c980o8d24b67d888e1d73 at mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > On 5/14/08, Dean <dean at ripperd.com> wrote: > > You can't do SSL virtualhosting... SSL is negotiated before the hostname > > request is sent. > > You can if you implement wildcard SSL certs. Here's sort of an > explanation combined with the comments at the bottom of the article: > > http://www.onlamp.com/pub/a/apache/2005/02/17/apacheckbk.html > > ------------------------------ > > Message: 2 > Date: Thu, 15 May 2008 09:44:36 -0500 > From: Tim Wilson <wilson at visi.com> > Subject: [tclug-list] [OT] Seeking a tool to track support costs > To: TCLUG List <tclug-list at mn-linux.org> > Message-ID: <CEF63EFC-87DC-40D9-B837-0F1C5D43CA63 at visi.com> > Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes > > Hey everyone, > > I'm looking for an approach to track the time my staff spends on > particular types of tech support work. I have no desire to track > their every action, but I'd like to be able to run an occasional > report that would tell me how many hours per month we spend > supporting email, fixing printers, troubleshooting network issues, etc. > > I want to make it as lightweight and unobtrusive as possible. Can > anyone suggest a tool that would work for a group of approximately > 12 techs who work on a mix of PCs and Macs. > > -Tim > > -- > Tim Wilson, The Savvy Technologist > Twin Cities, Minnesota, USA > Educational technology guy, Linux and OS X fan, Grad. student, Daddy > mailto: wilson at visi.com aim: tis270 blog and podcast: http://technosavvy.org > > ------------------------------ > > Message: 3 > Date: Thu, 15 May 2008 10:04:21 -0500 > From: "John Trammell" <johntrammell at gmail.com> > Subject: Re: [tclug-list] [OT] Seeking a tool to track support costs > To: "Tim Wilson" <wilson at visi.com> > Cc: TCLUG List <tclug-list at mn-linux.org> > Message-ID: > <68dbb6fe0805150804s681938bdqb12b585c68ed6354 at mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > I use the Yahoo! "DailyBilling" widget. It sucks the least of > everything else I've tried. > > It saves its data in an XML file which is easily parseable; I've > written a little script (attached) that sends me an email containing > a summary of the last month's hours. > > On Thu, May 15, 2008 at 9:44 AM, Tim Wilson <wilson at visi.com> wrote: > > Hey everyone, > > > > I'm looking for an approach to track the time my staff spends on > > particular types of tech support work. I have no desire to track their > > every action, but I'd like to be able to run an occasional report that > > would tell me how many hours per month we spend supporting email, > > fixing printers, troubleshooting network issues, etc. > > > > I want to make it as lightweight and unobtrusive as possible. Can > > anyone suggest a tool that would work for a group of approximately 12 > > techs who work on a mix of PCs and Macs. > > > > -Tim > > > > -- > > Tim Wilson, The Savvy Technologist > > Twin Cities, Minnesota, USA > > Educational technology guy, Linux and OS X fan, Grad. student, Daddy > > mailto: wilson at visi.com aim: tis270 blog and podcast: http://technosavvy.org SQL-Ledger is a web-based, open-source, accounting system with a module for time-tracking. You can set up individuals and projects and monitor time spent. For your needs the setup would be fairly easy. John Kuster jkuster at sihope.com > > > > > > > > _______________________________________________ > > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > > tclug-list at mn-linux.org > > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: report-month.pl > Type: application/octet-stream > Size: 2263 bytes > Desc: not available > Url : http://mailman.mn-linux.org/pipermail/tclug- > list/attachments/20080515/2e8ee406/attachment-0001.obj > > ------------------------------ > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > > End of tclug-list Digest, Vol 41, Issue 14 > ****************************************** -- Sihope Communications - The Twin Cities' FIRST all digital, all x2/56k ISP. 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