Does anyone else have USI Wireless broadband? If so, what has been your experience with their tech support / customer service? I've been a proponent of Fixed Wireless Broadband for years as a valuable rural broadband resource. I've worked at two WISPs that served rural communities and really got behind a couple of good services. Fixed Wireless Broadband in the metro areas never really made sense to me, but when USI Wireless arrived in Minneapolis I had to try it. Performance has actually been good for the most part, but when I did run into an issue and wanted tech support to work with me, I got zilch. I've been on hold longer with USI Wireless than I ever have been with Quest. I've opened a ticket on line only to get a call a week and a half later asking if my issue had been resolved. I've left voice messages that did not get a return phone call or email. I was just not expecting such deplorable service, so this has taken me by surprise. They are giving WISPs a bad name and I'm thinking I was right about Fixed Wireless Broadband in metro areas. I haven't looked very far into this company, so what I'm left wondering is: growing pains or just crappy service altogether? -- "In a time of universal deceit, telling the truth is a revolutionary act!" -- George Orwell (Eric Arthur Blair)