Hi All, Our customer has a problem with Max20's crashing frequently. Does someone have experience of similar problems before? Or, can someone give advice how to find out what makes the boxes to crash? They have some dozens of Max20's, equipped with either one or two SDSL-16 cards. Most of the Max20's crash frequently. After a crash, a power reset is needed to get the box up and running again. Some of the boxes crash very frequently, up to 4 or 5 times a day. The software level is 7.10.6. Things that seem to affect the probability to crash: - Number of SDSL cards in the box. Boxes with two cards crash more frequently. However, boxes with only one SDSL card crash also, but not so frequently. - Number of lines used on those cards. More lines in use => more probable to crash. These do not seem to affect: - Amount of traffic at the very moment of the crash. Some crashes happen very early in the morning. However, there may be more traffic through these boxes during the busy time, although they may crash later. - Temperature. In fact, all boxes are in air-conditioned space. The CPE devices are DslPipe's with 7.10.5 or 7.10.8 software. The Max20's are configured to: - PPP - RADIUS authentication - customer subnets are parts of C-class networks In the beginning, only static routes were used. Later, RIP2 has been used. This change seemed to have no effect on the crashes. Syslog does not give any information about the crashes. The boxes die without giving any syslog messages. Also, there's no information coming to a RADIUS server at the time of a crash. Is there a way to get more information, what is happening in a Max20 at the moment of a crash? The customer has tried 8.0.3 software, but it had even more problems. Any ideas? Thanks in advance! Best regards, Mikko ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com To get FAQ'd: <http://www.nealis.net/ascend/faq>