Agreed. I had a used 3620 that probably showed up broken, and after spending $180 on a smartnet contract, I got a next-day replacement for it. The replacment unit was refurbished, but is covered by that smartnet contract for a year. -- Troy Settle Pulaski Networks 540.994.4254 - 866.477.5638 http://www.psknet.com ** -----Original Message----- ** From: James Fischer [mailto:jfischer at supercollider.com] ** Sent: Monday, August 13, 2001 11:48 AM ** To: 'Ricky Beam'; Troy Settle ** Cc: Dave Higgins; Ascend Users ** Subject: RE: (ASCEND) Router/Switch suggestions? ** ** ** Ricky Beam said: ** ** >> Troy Settle wrote: ** >> All of this can be found on the used market for very ** reasonable prices. ** >> Cisco's used market is great because Cisco has a thing called ** smartnet that ** >> you can buy, and they will do next-day replacement, no matter ** how you came ** >> accross their equipment. ** ** > I'll warn you this is not true. Cisco has refused to allow us to place ** > any equipment not purchased directly from Cisco on a support contract. ** > And I've talked to people at Cisco -- they don't like the ** policy either. ** ** This seems silly - what with resellers, dealers, system integrators, and ** other "middlemen", how is Cisco to know "new" versus "used"? ** ** I have never had Cisco refuse to put ANY of their gear on a support ** contract, and I even (gasp!) have traded gear with my peers with ** wild abandon. ** ** jim ** ** ** ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com Archives: http://www.nexial.com/mailinglists/