It seems like my employer was smoking *something*. He figured a worse-case scenario would be that the ISDN router would only be connected during business hours - for two B's @ 0.07 would be like $750.00. The customer trusted him and said OK... But my employer never set netbios filtering on the ISDN router or account login limits on the RAS..so the thing was essentially nailed up. The other problem still exists, also...where either the Ascend MAX or the 3Com modem wasn't disconnecting and incurring multiple charges that don't seem possible. And that's the part I'm having a problem with. There is NO problem with AT&T's bill...one end wasn't being dropped, and according to FCC TARIFF 4: "...chargeable time ends when the originating customer's premises disconnects. If the terminating customer's premises disconnects but the originating customer's premises does not, chargeable time ends when the connection is released by automatic timing equipment in the telecommunications network". Any insight appreciated.... Cheers, Peter M. Howey, MFA MIS, Freedom Group, LLC 901 Salzburg Ave. Bay City, MI 48706 989-895-9733 989-895-9722 FAX The sooner all of the animals are extinct, the sooner we'll find where they've been hiding their money. ----- Original Message ----- From: "Troy Settle" <troy at psknet.com> To: "Peter Howey" <stimpy at freedomdrivingaids.com>; <ascend-users at bungi.com> Sent: Thursday, August 23, 2001 6:35 AM Subject: RE: (ASCEND) Ascend MAX & 3Com OfficeConnect ISDN? > > I'm not quite sure I understand why anyone would sell or buy a dedicated > ISDN connection that was going to be long distance, or is AT&T your local > carrier? > > 2*60*24*30 is 86400 minutes. Assuming .07/minute for LD, that's over > $6k/month. A full T1 would be much, much cheaper. IMO, whomever sold the > service and worked up the quote was smoking crack. > > For the $50k phone bill, I'd say that AT&T has a problem with their billing > system. Surely if you talk to them, you'll be able to convince them that > the bill is impossible. > > > -- > Troy Settle > Pulaski Networks > 540.994.4254 - 866.477.5638 > http://www.psknet.com > > > ** -----Original Message----- > ** From: owner-ascend-users at max.bungi.com > ** [mailto:owner-ascend-users at max.bungi.com]On Behalf Of Peter Howey > ** Sent: Tuesday, August 21, 2001 4:19 PM > ** To: ascend-users at bungi.com > ** Subject: (ASCEND) Ascend MAX & 3Com OfficeConnect ISDN? > ** > ** > ** I have a peculiar problem and was wondering if anyone had had a > ** similar prob > ** or heard of something like this.. > ** > ** I set up a Ascend MAX 6000 for my old employer on a PRI for > ** internal WAN/RAS > ** services and didn't > ** have a problem with it until one of our larger customers turned up with a > ** $50,000 LD phone bill from > ** AT&T. > ** > ** The customer was dialing from outside our MacLeod virtual PoP and my boss > ** had calculated cost > ** estimates for them based on LD-RATEx24x7x2[b channels]. The customer > ** accepted > ** this estimate. > ** > ** The bills from AT&T look something like this: > ** > ** #=continuation of long duration call > ** > ** #APR 9 914AM 2371.8 [min] 529.19 [cost] > ** APR 9 914AM 2325.0 524.87 > ** #APR 4 653AM 1994.5 414.61 > ** #APR 4 653AM 1440.0 320.58 > ** #APR 4 653AM 1440.0 293.76 > ** APR 4 653AM 2466.2 556.74 > ** APR 4 159AM 293.5 59.87 > ** APR 3 1105PM 173.5 35.39 > ** APR 3 600PM 304.0 65.91 > ** > ** That's for the first line, the second B looks the same [with the same > ** costs]. The bills are filled with techically > ** impossible connections - the only explanation is that they were > ** being billed > ** for connections that were not properly > ** terminated by either the client or host. > ** > ** FCC Tarif 4 states that if the terminating customer's premises > ** disconnects > ** but the originating customer's premises > ** does not, chargeable time ends when the connection is released > ** by automatic > ** timing equipment in the telecommunications > ** network. > ** > ** My old employer stated in a certified letter that he had a 3Com > ** technician > ** go through the config that I had done > ** on the client's OfficeConnect ISDN modems and found that they > ** were correct. > ** I'm wondering if a config problem > ** on the MAX end would have caused this? > ** > ** I have also heard that he also had a similar problem with > ** another customer > ** after I left his employ, and I know > ** that that customer was using MacLeod's virtual PoP to him, so I am ruling > ** out a LD-related possibility. > ** > ** For the record, I'm now working for the comany with the $50,000 > ** phone bill, > ** which puts me in a very awkward position. > ** > ** Any help or insight would be greatly appreciated. > ** > ** Peter M. Howey, MFA > ** MIS, Freedom Group, LLC > ** 901 Salzburg Ave. > ** Bay City, MI 48706 > ** 989-895-9733 > ** 989-895-9722 FAX > ** > ** The sooner all of the animals are extinct, the sooner we'll find where > ** they've been hiding their money. > ** > ** ++ Ascend Users Mailing List ++ > ** To unsubscribe: send unsubscribe to ascend-users-request at bungi.com > ** Archives: http://www.nexial.com/mailinglists/ > ** > ** > > ++ Ascend Users Mailing List ++ > To unsubscribe: send unsubscribe to ascend-users-request at bungi.com > Archives: http://www.nexial.com/mailinglists/ > ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com Archives: http://www.nexial.com/mailinglists/