Hi there. I'm wondering if anyone would care to share a good document (or a link to one) describing various causes of connection troubles, from phone line issues to hardware issues, etc, that you send to customers complaining of connection trouble and insisting that it's your fault. I have an old one that I've sent a few times that is fairly dated (referring to Win95 a lot, with Win98 and 56K modems being new), but I'm looking for something better. Thanks. Dave Higgins Just4 Network ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com To get FAQ'd: <http://www.nealis.net/ascend/faq>