http://www.56k.com http://www.v90.com As a rule, I gently explain about the digital service that calls come in on, and that 99.9% of all connection issues are in the customer's modem and/or phone line. I also mention that connection speeds /will/ vary from very slow (20k) to very fast (54k), and that there's not a damned thing we can do to force a faster connection without the customer getting ISDN. If this fails, I then ask the customer how it is that I have XXX customers currently logged into the same modem pool right right at that moment. Generally, customers are pretty understanding. When asked at signup (or any other time), I tell everyone that we can't guarantee connection speeds, and that if they're on the 'net now, they can expect about the same connect speed that they were seeing with their old ISP. There are notable exceptions to this, but it usually requires the telco to clean up the line or getting the customer new firmware updates and/or a new modem. -- Troy Settle Pulaski Networks 540.994.4254 They told me to think out of the box, but I tripped over it, now I own my own company. ** -----Original Message----- ** From: owner-ascend-users at max.bungi.com ** [mailto:owner-ascend-users at max.bungi.com]On Behalf Of Dave Higgins ** Sent: Saturday, February 10, 2001 9:14 PM ** To: Ascend Users ** Subject: (ASCEND) Connection Troubles Explained? ** ** ** Hi there. ** ** I'm wondering if anyone would care to share a good document (or a link to ** one) describing various causes of connection troubles, from phone line ** issues to hardware issues, etc, that you send to customers complaining of ** connection trouble and insisting that it's your fault. ** ** I have an old one that I've sent a few times that is fairly ** dated (referring ** to Win95 a lot, with Win98 and 56K modems being new), but I'm looking for ** something better. ** ** Thanks. ** ** Dave Higgins ** Just4 Network ** ** ++ Ascend Users Mailing List ++ ** To unsubscribe: send unsubscribe to ascend-users-request at bungi.com ** To get FAQ'd: <http://www.nealis.net/ascend/faq> ** ** ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com To get FAQ'd: <http://www.nealis.net/ascend/faq>