try http://support.lucent.com I think the same account information is applicable. Greg > -----Original Message----- > From: NET-LINK [mailto:netlink at netlinkcorp.com] > Sent: Monday, September 03, 2001 11:39 AM > To: ascend-users at max.bungi.com > Subject: Re: (ASCEND) From Hamilton Wray > > > AND ESIGHT.COM no longer exists as well..... > I guess you need to make a payment to get a URL that works > longer than 8 - 10 months. Not sure.. > ------- > R. Hall > NET-LINK Corp. > > > > Jim Logan wrote: > > > > How about simple things, like Email support for at least > "reserializing" > > units that get corrupted cause of the problem Lucent > (Ascend) created > > themselves with Pipeline units from SN 722xx-8xxx that > require a 1 meg > > overwrite to recover passwords, and often loose their > serial number in the > > process? > > > > Or support from the Web Page (within a couple months, much > less the 2 days > > quoted) for IPSec/Firewall Updates. (Sorry Jan at Lucent, > last updates I > > had to submit 2x's and took almost 2 months to get the the > "free" features > > codes). > > > > It's all a money thing for Lucent, they are loosing tons of > it, and as a > > result of their attitude (and lack of support) for > Livingston and Ascend > > products which they bought up legit companies, giving good > support, free > > and otherwise. I can see contracts for hardware problems, > but can't imagine > > paying $200 for support just so I can get the hashcodes to > reenable my unit > > that was trashed out due to bad flash/firmware upload > procedures that > > change with every other production unit. > > > > Nuff said, and hope everyone is having a great Holiday, but > I just had to > > vent when Lucent even gave up allowing use of > "support at ascend.com" for > > minor problems, and redirecting that all users should now > visit ESight and > > get a contract. > > > > At 08:53 AM 9/3/2001 +1000, you wrote: > > > > > > > > > > > > TAC or your Reseller can help you with that if > you require. > > > > > > > > Leave it to a Lucent employee to force you have a > support contract... > > > > > > > > > > Hi Ricky, > > > > > > Our support is fee based. Contracted customes > > > get the choice of our time :- > > > > > > If I was spending all my time helping out > > > people on Ascend-users, I wouldn't have a job. > > > > > > Thanks for the follow up with the OID strings. > > > > > > Greg > > >++ Ascend Users Mailing List ++ > > >To unsubscribe: send unsubscribe to ascend-users-request at bungi.com > > >Archives: http://www.nexial.com/mailinglists/ > > > > ******* Top Net InterNet Services ******** > > Omaha, Nebraska www.top.net > > Voice: (402) 960-1494 > > Fax: (402) 333-8383 > > Pager: (402) 977-2880 > > *********************************************** > > > > ++ Ascend Users Mailing List ++ > > To unsubscribe: send unsubscribe to ascend-users-request at bungi.com > > Archives: http://www.nexial.com/mailinglists/ > ++ Ascend Users Mailing List ++ > To unsubscribe: send unsubscribe to > ascend-users-request at bungi.com > Archives: http://www.nexial.com/mailinglists/ > ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com Archives: http://www.nexial.com/mailinglists/