Dear Troy , For modem hanging up i doubt that it's the DSP cards problem but i don't know how to prove that , do u have any idea about how to monitor the modems performance ? about upgrading the customer's modem firmware it's too difficult solution on the large scale. for the software compression , we are using mppc over the TNTs , i tried to use ms-stac but i got the same result. do u have an idea about how to trace ppp handshake and find where exactly the problem. thx in advance Rgrds Emad Anis Data Communication Engineer LINKdotNET www.link.net >From: "Troy Settle" <troy at psknet.com> >To: "'akeed hartala'" ><hartala80 at hotmail.com>,<max_and_tnt at hotmail.com>,<ascend-users at max.bungi.com> >Subject: RE: (ASCEND) Re: disconnected users >Date: Wed, 4 Jun 2003 10:18:48 -0400 > > >Akeed, > >More specifically, the 185/60 is the customer's modem hanging up. Look >for line noise and fluctuating connect speeds. Upgrading the customer's >modem firmware and/or slowing the modem down a little will often help. > >The 120/30 (Incompatible protocol) can be cured by turning off software >compression. The 30 disconnect (modem awaiting DCD) tell us that the >problem is occuring during the handshake. > >-- > Troy Settle > Pulaski Networks > http://www.psknet.com > 540.994.4254 ~ 866.477.5638 > Pulaski Chamber 2002 Small Business Of The Year > > > > -----Original Message----- > > From: owner-ascend-users at max.bungi.com > > [mailto:owner-ascend-users at max.bungi.com] On Behalf Of akeed hartala > > Sent: Sunday, June 01, 2003 2:44 AM > > To: max_and_tnt at hotmail.com; ascend-users at max.bungi.com > > Subject: (ASCEND) Re: disconnected users > > > > > > Dear Joe > > This is what Lucent document said and I think this > > explanations is not true > > as it always through the problem to the customer side and > > it's not correct , > > beside that I have personal experience about this errors as > > sometimes I log > > successfully and others I got this errors. > > thx > > > > > > >From: "Joe Max" <max_and_tnt at hotmail.com> > > >To: hartala80 at hotmail.com, ascend-users at max.bungi.com > > >Subject: Re: disconnected users > > >Date: Thu, 29 May 2003 10:59:35 -0700 > > > > > >185/60 is normal: it means a properly connected user decided > > to turn off > > >his modem, > > >or he forgot to turn off call waiting and someone called him. > > > > > >120/30 is odd: DC=120 means "unsupported protocol" and PC=30 > > means "modem > > >up" (ie, > > >the modems connected sucessfully, but the call didn't > > progress further than > > >that). > > >If I were you, I'd look further into these calls. > > > > > > > > >>We have high disconnection ratio over our TNTs with > > disconnection and > > >>progress codes 185/60 & 120/30 . we are using software > > releases 9.1.2 & > > >>9.1.5 . > > >>do anyone have a practical solution to discover the cause > > of this problem. > > >>your reply is highly appreciated. > > >>thx > > > > > ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com Archives: http://www.nexial.com/mailinglists/