>On Mon, 13 Dec 2004, Loren H. Burlingame wrote:

>> I have a Latitude c640 and while it works just fine with linux I have
>> had some serious overheating problems.
>> 
>> The thing always seemed to get hotter than I would ever imagine could be
>> normal (regularly runs at about 141 celsius with nothing else going) and
>> sure enough less than a year after I bought it the motherboard died due
>> to overheating. Looking at message boards, this would seem to be a very
>> common problem with Dell laptops, to the point where there are a couple
>> 3rd party fan utilities written specifically for them to keep their fans
>> running at full tilt at all times.
>> 
>> I spent a week with support trying to get my motherboard replaced, which
>> did ultimately happen, but it was a hassle.

Nate Carlson wrote:

>We actually got Dell laptops specifically for the warranty they offer;  
>I've got a Latitude C840, and have had some wear+tear problems (keyboard
>failing, battery latch falling off, small crack in the case by the
>ethernet port, etc) and a few not wear+tear problems (cdrom and fan going
>bad); every time I've called, they've had the parts to me the next day,
>along with a tech (if I wanted one). CompleteCare rules!

>From the above, is it fair to conclude that Dell laptops have poor
MTBFs, or do the Dell laptops last a few years before they break?

Despite the great Dell service, I think we'd all prefer a laptop that
didn't fail due to faulty design, components or assembly!

Sorry, "No failures rules!"

Sincerely,

Ken Fuchs <kfuchs at winternet.com>

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