Tim Wilson writes: > On May 15, 2008, at 12:21 PM, tclug at b-o-b.homelinux.com wrote: > >> What I am looking for is pretty basic. I would like employees to have >> the >> ability to report problems regarding application, hardware, etc. I >> would >> like all employees to see the status of all the tickets submitted. > > > Robert, > > If it wasn't for your first sentence, I'd have no trouble recommending > Request Tracker (http://bestpractical.com/rt/). I've used it for several > years with great success. It requires a certain investment to install and > configure, but once it's rolling I think you'd find it to be flexible and > powerful. > > -Tim > Thank You. So far both recommendation are for Request Tracker. I not worried about the initial investment of time. Thank You both for the advise. I am downloading RT now! Kind Regards, Robert