On May 15, 2008, at 12:21 PM, tclug at b-o-b.homelinux.com wrote: > What I am looking for is pretty basic. I would like employees to > have the > ability to report problems regarding application, hardware, etc. I > would > like all employees to see the status of all the tickets submitted. Robert, If it wasn't for your first sentence, I'd have no trouble recommending Request Tracker (http://bestpractical.com/rt/). I've used it for several years with great success. It requires a certain investment to install and configure, but once it's rolling I think you'd find it to be flexible and powerful. -Tim -- Tim Wilson, The Savvy Technologist Twin Cities, Minnesota, USA Educational technology guy, Linux and OS X fan, Grad. student, Daddy mailto: wilson at visi.com aim: tis270 blog and podcast: http://technosavvy.org