How about simple things, like Email support for at least "reserializing" units that get corrupted cause of the problem Lucent (Ascend) created themselves with Pipeline units from SN 722xx-8xxx that require a 1 meg overwrite to recover passwords, and often loose their serial number in the process? Or support from the Web Page (within a couple months, much less the 2 days quoted) for IPSec/Firewall Updates. (Sorry Jan at Lucent, last updates I had to submit 2x's and took almost 2 months to get the the "free" features codes). It's all a money thing for Lucent, they are loosing tons of it, and as a result of their attitude (and lack of support) for Livingston and Ascend products which they bought up legit companies, giving good support, free and otherwise. I can see contracts for hardware problems, but can't imagine paying $200 for support just so I can get the hashcodes to reenable my unit that was trashed out due to bad flash/firmware upload procedures that change with every other production unit. Nuff said, and hope everyone is having a great Holiday, but I just had to vent when Lucent even gave up allowing use of "support at ascend.com" for minor problems, and redirecting that all users should now visit ESight and get a contract. At 08:53 AM 9/3/2001 +1000, you wrote: > > > > > > TAC or your Reseller can help you with that if you require. > > > > Leave it to a Lucent employee to force you have a support contract... > > > > Hi Ricky, > > Our support is fee based. Contracted customes > get the choice of our time :- > > If I was spending all my time helping out > people on Ascend-users, I wouldn't have a job. > > Thanks for the follow up with the OID strings. > > Greg >++ Ascend Users Mailing List ++ >To unsubscribe: send unsubscribe to ascend-users-request at bungi.com >Archives: http://www.nexial.com/mailinglists/ ******* Top Net InterNet Services ******** Omaha, Nebraska www.top.net Voice: (402) 960-1494 Fax: (402) 333-8383 Pager: (402) 977-2880 *********************************************** ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com Archives: http://www.nexial.com/mailinglists/