AND ESIGHT.COM no longer exists as well..... I guess you need to make a payment to get a URL that works longer than 8 - 10 months. Not sure.. ------- R. Hall NET-LINK Corp. Jim Logan wrote: > > How about simple things, like Email support for at least "reserializing" > units that get corrupted cause of the problem Lucent (Ascend) created > themselves with Pipeline units from SN 722xx-8xxx that require a 1 meg > overwrite to recover passwords, and often loose their serial number in the > process? > > Or support from the Web Page (within a couple months, much less the 2 days > quoted) for IPSec/Firewall Updates. (Sorry Jan at Lucent, last updates I > had to submit 2x's and took almost 2 months to get the the "free" features > codes). > > It's all a money thing for Lucent, they are loosing tons of it, and as a > result of their attitude (and lack of support) for Livingston and Ascend > products which they bought up legit companies, giving good support, free > and otherwise. I can see contracts for hardware problems, but can't imagine > paying $200 for support just so I can get the hashcodes to reenable my unit > that was trashed out due to bad flash/firmware upload procedures that > change with every other production unit. > > Nuff said, and hope everyone is having a great Holiday, but I just had to > vent when Lucent even gave up allowing use of "support at ascend.com" for > minor problems, and redirecting that all users should now visit ESight and > get a contract. > > At 08:53 AM 9/3/2001 +1000, you wrote: > > > > > > > > > TAC or your Reseller can help you with that if you require. > > > > > > Leave it to a Lucent employee to force you have a support contract... > > > > > > > Hi Ricky, > > > > Our support is fee based. Contracted customes > > get the choice of our time :- > > > > If I was spending all my time helping out > > people on Ascend-users, I wouldn't have a job. > > > > Thanks for the follow up with the OID strings. > > > > Greg > >++ Ascend Users Mailing List ++ > >To unsubscribe: send unsubscribe to ascend-users-request at bungi.com > >Archives: http://www.nexial.com/mailinglists/ > > ******* Top Net InterNet Services ******** > Omaha, Nebraska www.top.net > Voice: (402) 960-1494 > Fax: (402) 333-8383 > Pager: (402) 977-2880 > *********************************************** > > ++ Ascend Users Mailing List ++ > To unsubscribe: send unsubscribe to ascend-users-request at bungi.com > Archives: http://www.nexial.com/mailinglists/ ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request at bungi.com Archives: http://www.nexial.com/mailinglists/