I set up Request Tracker at work about 5 years ago, and it's worked flawlessly ever since. It easily satisfies your requirements. We currently have about 6 queues configured in RT, and are creeping up rather quickly on 20k tickets. RT is somewhat of a pain to get installed, as it has a ton of perl module dependencies. Fortunately, they include an installer script that takes care of 95% of that for you, so it's not a big deal. We currently have RT set up so that for ticket submission, users just send email to a certain email address. Every 10 seconds or so, RT checks that box and pulls down any new messages. Upon ticket submission, the users get an autoreply back - this message includes a web link they can use to view their ticket directly. It would be easy enough to set permissions such that any user can view the whole queue, though, like you wanted to do. -Erik On Thu, May 15, 2008 at 12:21 PM, <tclug at b-o-b.homelinux.com> wrote: > Hello, and a good day to all. I am looking for a trouble ticket system to > use at my job. I searched freshmeat, sourgeforge, and google for awhile but > there are so many to pick from. > > What I am looking for is pretty basic. I would like employees to have the > ability to report problems regarding application, hardware, etc. I would > like all employees to see the status of all the tickets submitted. > > Seems pretty simple. > > Does anyone have any suggestions? > > Thanks, > > Robert De Mars > http://b-o-b.homelinux.com > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > -- Erik Anderson http://andersonfam.org